Delivery & Returns
Please note that you may be charged for local import duties and/or customs charges on the arrival of your order.
This now applies to both EU and non-EU deliveries, and it is completely beyond our control.
Deliveries within United Kingdom
All domestic orders are delivered via Royal Mail and UPS. We have chosen these carriers due to the quality of their service and reliability. We endeavour to pack all orders and dispatch them within one or two working days with the exception of the Bisila Noha x ELM RD. candles which are hand-poured to order. Please allow up to four working days for these to be dispatched.
Delivery charges are £3.70 for standard service and £5.50 for Tracked Service.
Free UK delivery on orders over £50.00
We ship our products worldwide. The charge for International Tracked service is:
£10 for Royal Mail International tracked service which aims to deliver within 3-7 working days.
REST OF THE WORLD
£18 for tracked service with UPS or DHL which aims to deliver within 2-3 working days.
CUSTOMS UPDATE: Please note that you may be charged for local import duties and/or customs charges on the arrival of your order. Since the 1st of July 2021, these rules apply to both EU and non-EU deliveries, and it is completely beyond our control.
We want you to love your Elm Rd. purchase and we’ll do our best to resolve any issues you may have. If, upon receiving your parcel, there is anything you are unhappy with please contact us within fourteen (14) days from delivery at firstname.lastname@example.org including your order number and the reason why you don’t love it. On receipt of your email, we will get it touch to discuss what happens next.
Please note that you, the customer, will be responsible for the cost of the delivery of the return. We also don’t accept responsibility for any lost or stolen parcels that do not reach us.
Refunds will be processed once the parcel has reached us in their original, complete condition. Any product that has been damaged, not in its original packaging in a resalable condition, will not be refunded (unless otherwise agreed in writing).